Privacy Policy

LCGC Company values customer relationships. We respect your privacy. We do NOT sell or rent any information regarding our customers to any third party. Any information you provide us will be held in strict confide.


Columns, Supplies Support

LCGC is committed to helping you succeed with your application. Send us an email with your questions and a technical support representative will contact you as soon as possible, usually within the day, provided you are emailing during business hours in your region. However, please allow up to 48 hours for a reply.

Helpful tip: Provide as much information as possible regarding the instrument you are using, your sample type, the column you are using now and what you are trying to achieve.

Customer Service


All Handling and Shipping charges will be added to the order. Payment will be made by secure source.

Some items cannot be ordered directly from the website. These items require special handling, have variable specifications or the prices fluctuate enough so that we cannot set the price. Open Account customers should complete the Request a Quote form for further information on these items.

Sales Tax: LCGC Company is required by law to collect sales or use taxes imposed by certain state, or local governments. These rates are based on the location to which the shipment is delivered. As rates vary from state to state, orders placed within the website will be charged the correct percentage for that locality. On Open Account orders, we will waive sales tax if a Sales Tax Exemption Certificate, with an original signature, is on file with LCGC.

Shipments: All shipments are Ex-Factory. Shipping charges, local sales taxes or handling fees will be added at the Shopping Cart. We will ship via the method selected during the order process. Some items may ship from a different location than our Illinois warehouse, therefore delivery times may vary based on shipping location to your site.

Return & Refund Policy: Please contact us for a Return Authorization Number before returning any goods. We will pay return shipping only on items wrongly shipped or defective. All other returns must be shipped at the cost to the purchaser. Original shipping and handling fees are not refunded for returns. All returned items must be in “new condition” or further repair charges will be charged.

Terms & Conditions

  1. Mentioned delivery period/ Stock position in our quotation is on the date of quotation submission. This delivery time is subject to change depend on the material stock position at our warehouse.
  2. Given stock in our quotation is subject to prior sale to other customer.
  3. Prices are subject to change.
  4. GST: Extra as per item HSN code and subject to change as per Govt. notifications.
  5. Order once placed will not be cancelled or changed with different products and quantity.
  6. Material once invoiced or/and dispatched/delivered will not be taken back or replaced with different products.
  7. In case of any complaint about breakages/damages of products, short supply, product quality and performance that should be informed to us in writing within 30 days from the date of material receipt with supporting documents/photograph. Complaint after 30 days will not be entertained and we reserve our right for demand of payment.
  8. Order against our quotation will be assumed that customer has accepted LCGC Terms & Conditions.
  9. For any query/complaint/enquiry/information please contact to LCGC nearest branch office.